Darkhorse Emergency Services
Benchmarking
In order to improve, you first need to know where you are.
With Darkhorse benchmarking, you can see where your service compares to the overall industry and comparable services.

By comparing your service to its peers, you can see how well you are doing in a meaningful way. This can direct your investments and performance improvement activities into areas where they will make the most difference.
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Methodology

The problem with emergency service benchmarks, in our experience, is that benchmark initiatives tend to be onerous and untrustworthy. You are often asked to provide information that is not readily available (daytime population of your service area, mutual aid responses, etc.). Or worse yet, you are asked to report things that are not clearly defined (response performance, call time, etc.). As a result, you either give up on filling out the forms, or you don't trust the results provided by your peers.

Most of the value of a benchmark occurs at the aggregate level. You want an apples-to-apples comparison on the major items (total call volume, units in service, population covered, operating cost per call, etc.). These aggregate measures show what you're doing and are not as susceptible to differences in definitions.

We have chosen to use a simplified set of questions that can be easily answered in one sitting. We supplement this information with publicly available data so that you don't have to waste your time running it down. The benchmarking scoresheet based on standard service measures typically available through your dispatch or call center system.

The data is compiled and presented in an intuitive and easily understandable way. At a glance, you can see where you stand versus a group of your peers.

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